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Q. Is it safe to shop online at
A. We treat your personal information with the utmost respect and, it goes without saying, the safety of your credit card details is very important to us.

Q. How do I pay for my order?
A. Online orders must be paid for by credit/debit card. We accept Visa; MasterCard; Delta; Maestro; Electron and American Express.

Q. Can I cancel or change my order?
A. You can cancel your order any time before delivery by e mailing us at Please click here to view our after sales policy.

Q. How do I return items I have purchased?
A. We have confidence in our products, but we understand that sometimes you may feel you want to return or exchange an item. We will Simply always refund the full amount or exchange a product, provided that these guidelines have been followed. Click here to view our after sales policy.

Q. Do I have to pay delivery charges?
A. We do have standard delivery charges that are reflected by the size and weight of the products you order. Click here to view delivery charges.

Q. What do I do if I have problems using your website?
A. Email your problem to

Q. What is the Simply policy on privacy and security?
A. We adhere strictly to the requirements of the UK Data Protection Act 1998.

Q. How do I contact Simply Tabletop?
A. Please e~mail us at

Q. Do I receive any order confirmation?
A. All orders will receive a confirmation email. Please check all details, and let us know if there are any problems. If you do not receive a confirmation email, or have any questions, please email us at

Q. What happens if an item I've ordered is out of stock?
A. Once the item you have ordered is back in stock it will be sent to you. Your order confirmation will give you an estimated waiting time.

Q. How do I make a complaint?
A. Please address any complaints you might have regarding our products or about the service you've received, by email to or complete the form on the Contact page.

Q. Do your candle holders take any sized candles?
A. All our candle holders have been specifically designed to take a standard sized tealight. We do not advise using any other size or style of candle, and please remember to follow all safety advice. Click here for Safety Advice.